Learn about effective tools to prevent future serious incidents

Introducing the structure of the course, what you will be learning, and some of the benefits of completing this eLearning program. We also discuss the background to the SCALE™ approach, and why and how it was developed.

The basic information you've got to have for any investigation, plus the extra details that can facilitate your analysis to go deeper beyond human error and generate a more thorough set of analytical findings.

You'll learn how to assess incident severity potential, recognise seemingly minor incidents that could escalate, and apply a systematic approach to select high-potential incidents for in-depth investigation. 

The first session on causal analysis focuses on controls and how they fail in the real world. It explains the importance of control design and implementation in governing safety performance.

This session will show you that the human side of incidents is more complex than just not focusing adequately on the task, and there are a range of queries that can lead to much deeper analysis of the human factor aspect of an incident.

This session takes learners into the operational factors that largely dictate how work gets done, that can erode the effectiveness of critical controls and set the scene for incidents and unplanned outcomes to occur.

This session focuses on the Organisation systems factors that sit upstream of operating culture and can subtly (and sometimes not so subtly) figure in the background of incidents and contribute to eroding control effectiveness.

This session addresses how to work out amongst all the likely findings, which are the most important, and perhaps which are the most urgent to deal with. This is a critical step that will ensure that operational exposure is contained as fast as possible.

Once causal analysis is completed as thoroughly as possible, the most important task then is to workout what will truly strengthen controls (if possible) and reduce the impact of factors that affect their implementation. This session will steer you toward high value corrective actions.